11phdream Privacy Policy

01 Introduction

11phdream ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of every player and visitor who interacts with our platform. This Privacy Policy sets out in clear, plain terms how 11phdream collects, processes, stores, shares, and protects your personal information in connection with your use of the 11phdream website, mobile application, games, betting services, and all related features (collectively, the "Service").

This Privacy Policy has been prepared in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC"). Where applicable, we also observe internationally recognized data protection principles.

Please read this Privacy Policy carefully. If you have any questions or concerns about how 11phdream handles your personal data, you may contact our Data Protection Officer ("DPO") using the details provided in Section 12 of this Policy.

02 Data We Collect

11phdream collects personal data from you in several ways — directly when you provide it to us, automatically when you use our platform, and occasionally from third-party sources. The categories of personal data we collect include:

2.1 Data You Provide Directly

• Registration Data: Full legal name, date of birth, gender, nationality, residential address, email address, and mobile number provided when you create your 11phdream account.
• Identity Verification (KYC) Data: Government-issued photo identification (e.g., Philippine passport, driver's license, SSS/UMID card), proof of address documents, and selfie photographs submitted for account verification purposes.
• Financial Data: Payment method details, transaction history, deposit and withdrawal records. Note: 11phdream does not store full card numbers; payment processing is handled by our regulated payment partners.
• Communications Data: Messages, emails, live chat transcripts, and other correspondence you send to our support team.
• Responsible Gaming Data: Self-exclusion requests, deposit limit settings, and other responsible gaming preferences you configure on your account.

2.2 Data Collected Automatically

• Device & Technical Data: IP address, browser type and version, operating system, device identifiers, screen resolution, and time zone settings.
• Usage Data: Pages visited, games played, betting activity, session duration, click patterns, and navigation paths within the 11phdream platform.
• Cookie Data: Information collected through cookies and similar tracking technologies as described in Section 6 of this Policy.
• Location Data: General geographic location inferred from your IP address for the purpose of regulatory compliance and fraud prevention.

2.3 Data from Third Parties

We may receive personal data about you from third-party sources, including identity verification service providers, payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank), fraud detection services, and publicly available sources, where this is necessary for compliance, security, or service delivery purposes.

03 How We Use Your Data

11phdream uses the personal data we collect for the following purposes:

11phdream will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

04 Legal Basis for Processing

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, 11phdream processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to provide you with access to the 11phdream platform, process your transactions, and manage your account.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and gaming regulatory requirements.
• Legitimate Interests: Processing is necessary for the legitimate interests of 11phdream, including fraud prevention, platform security, and improving our services, provided these interests are not overridden by your rights and interests.
• Consent: Where we rely on your consent as the legal basis for processing — for example, for sending you promotional communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

05 Data Sharing & Disclosure

11phdream does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, and other regulated payment processors, for the purpose of processing your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and AML compliance service providers who assist us in verifying your identity and meeting our regulatory obligations.
• Technology & Infrastructure Partners: Cloud hosting providers, cybersecurity firms, and platform technology vendors who process data on our behalf under strict data processing agreements.
• Game Content Providers: Licensed game studios and software providers whose games are available on the 11phdream platform, to the extent necessary for game functionality and fairness auditing.
• Regulatory Authorities: Government agencies, law enforcement bodies, and gaming regulators in the Philippines, where disclosure is required by law, court order, or regulatory directive.
• Professional Advisors: Legal counsel, auditors, and other professional advisors, subject to professional confidentiality obligations.

06 Cookies & Tracking Technologies

11phdream uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and support security functions. The types of cookies we use are as follows:

6.1 Strictly Necessary Cookies

These cookies are essential for the 11phdream platform to function correctly. They enable core features such as account login, session management, and security verification. These cookies cannot be disabled without significantly impairing your ability to use the platform.

6.2 Performance & Analytics Cookies

These cookies collect aggregated, anonymized information about how players use the 11phdream platform — such as which pages are visited most frequently and how players navigate between sections. This data helps us improve the platform's performance and user experience.

6.3 Functional Cookies

These cookies remember your preferences and settings — such as your preferred language, display settings, and responsible gaming configurations — so that you do not need to re-enter them each time you visit.

6.4 Managing Cookies

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 11phdream platform. For more information on managing cookies, refer to your browser's help documentation.

07 Data Retention

11phdream retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your active account relationship with 11phdream, and for a minimum of five (5) years following account closure, in accordance with AML and gaming regulatory requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by applicable financial regulations.
• KYC & Identity Documents: Retained for the period required by applicable AML and gaming regulations, typically five (5) years from the end of the business relationship.
• Customer Support Communications: Retained for up to three (3) years from the date of the last interaction, unless a longer retention period is required for dispute resolution or legal proceedings.
• Marketing Preferences: Retained until you withdraw your consent or request deletion, subject to any overriding legal retention obligations.

Upon expiry of the applicable retention period, 11phdream will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

08 Your Rights as a Data Subject

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by 11phdream:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed, as set out in this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data that 11phdream holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data where we rely on legitimate interests as the legal basis, or where your data is used for direct marketing purposes.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that your data protection rights have been violated.

09 Data Security

11phdream implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS Encryption: All data in transit between your device and the 11phdream platform is encrypted using industry-standard SSL/TLS protocols.
• Encryption at Rest: Sensitive personal data stored on our servers is encrypted using strong encryption algorithms.
• Access Controls: Access to personal data is restricted to authorized 11phdream personnel on a strict need-to-know basis, enforced through role-based access controls and multi-factor authentication.
• Regular Security Audits: Our platform and infrastructure undergo regular security assessments, penetration testing, and vulnerability scans conducted by qualified security professionals.
• Incident Response: 11phdream maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

While 11phdream takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are also responsible for keeping your 11phdream account credentials confidential and for notifying us immediately if you suspect any unauthorized access to your account.

10 Children & Minors

The 11phdream platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. 11phdream does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 11phdream platform, please contact our support team immediately so that we can investigate and take appropriate action.

11 Updates to This Privacy Policy

11phdream reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws and regulations, or the features and services offered on the platform. When material changes are made to this Privacy Policy, we will notify registered players by posting a prominent notice on the 11phdream platform and, where appropriate, by sending a notification to your registered email address.

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how 11phdream protects your personal data. Your continued use of the 11phdream platform following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms.

12 Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 11phdream processes your personal data, please contact our Data Protection Officer (DPO). Our DPO is responsible for overseeing 11phdream's compliance with the Data Privacy Act of 2012 and this Privacy Policy.

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe that your data protection rights have not been adequately addressed by 11phdream. For more information about your rights and how to file a complaint, visit the NPC's official resources.

For questions about responsible gaming, self-exclusion, or account restrictions, please visit our Responsible Gaming page. For general platform information, see our FAQ or About Us pages.